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Online help

Ordre

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalt vil bestillingen din ankomme innen 2-3 uker. Tilpasning tar 9-12 dager, og ekstra rask levering tar 2-4 dager. Vennligst sjekk Tilpasningstid og Frakttid på produktsiden hvis du ønsker å vite detaljene.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betaling

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Levering

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Retur

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Min konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter #20904

Skoleball Kjoler

Anmeldelser(30) Still et spørsmål

1 105 kr
10% RABATT PÅ ALT  | KODE: JUNE
  • Størrelse Egendefinert størrelse (178 kr)

    Egendefinert størrelse

    Leter du etter den perfekte passformen? For bare 178 kr mer vil skreddene våre bruke de nøyaktige målene dine for å lage en laget-til-bestilling kjole akkurat til deg.





    Måleveiledning

    • Egendefinert størrelse er endelig salg og kan ikke returneres.

    • De oppgitte målingene er mine egne og er ikke målinger av en standardstørrelse.

    • Jeg forstår at kjolen min lages nøyaktig etter de oppgitte målingene – JJ's House vil ikke beregne ekstra plass til komfort.

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Skreddertid: 12-15 dager + frakttid: 3-6 dager * Fremskyndet Frakt: 3-6 dager
* Standard Frakt: 5-8 dager
* Fremskyndet Frakt: 3-6 dager
* Standard Frakt: 5-8 dager

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
De beste omtalene De nyeste anmeldelsene Positive anmeldelser (30)

Oct 18, 2013

I never buy anything online. I'm the type who likes to see it on and make sure it fits. My daughter found this dress she loved on your website- and when your daughter is picky and has trouble finding anything- you buy it! I reluctantly bought the dress and not only that I did it with her measurements. Call me crazy! Then on top of that I was cutting it close to homecoming.
It was what she wanted and the color she wanted! I cannot believe when we got the dress how well it was made, how well it fit and how beautiful she looked in it!! I would refer friends to you in fact I already have. I was really amazed at how much your company impressed me and how they made sure she had her dress before homecoming.
Too bad she is only a freshman she could have won queen!!

Madison and mom

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)
Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)

Var denne omtalen nyttig?

May 24, 2016

I bought this dress last minute for my dads wedding. I mixed up the address I wanted it shipped to, so I emailed their customer service email and they changed the address for me within a day! It came the same day it was projected to even with the complications with the address. My dress fit perfectly and I got many complaints, this is now my second dress I've bought from this website (my jr prom dress was my first) and they never fail to please! Planning on ordering my graduation dress from this website as well!

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)

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Absolutely Stunning

Oct 9, 2013

This dress is for my 14 year old daughter. She wanted something current and a lot of styles are a little to revealing for my liking. This dress is beautiful and elegant. Love it!

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)

Var denne omtalen nyttig?

Nov 17, 2016

We've ordered this dress in the blue colour. The dress is lovely. It was custom made and fitted perfectly.

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Imperium kjæreste Knelengde Chiffong Ballkjole med Brodert Profilering paljetter (022020904)

Var denne omtalen nyttig?

May 24, 2016

I am so thrilled! We ordered this dress for my daughter in a custom size. I worried that perhaps I had not left enough time, I worried it wouldn't fit, I worried it wouldn't look so pretty when it arrived- I didn't have to worry!
The dress is PERFECT! It is well made and lovely and fits her perfectly. We ordered May 15th (and remember- custom size!) and it arrived (all the way to Ct). USA today- 5/24.
Thank you so much!
Will definitely shop here again!

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Var denne omtalen nyttig?

Oct 28, 2014

I got my dress way earlier then I expected because last year it was delayed. I am absolutely in love with it, and I just want to keep it on all the time, and can't wait for my dance that is coming up. I recommend doing to custom size because it came the the exact measurements that I put it in. I thought it would be small so I went a little larger when measuring, but it is pretty exact to the way I ordered it! I LOVE IT. I think its beautiful, and it compliments all the right places. If you need it, I would give at least a month to be safe because you never know! Great product, good quality. I am beyond pleased.

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Svar fra JJ's House:

Hi sam, I am glad to hear your positive review regarding fit and style of the dress. We care about customer experience and always do our best to deliver the best products for you. JJ’s House turns your fantasy into reality by providing impeccable design at affordable prices.

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Var denne omtalen nyttig?

Sep 20, 2014

So because I am so tall and fairly modest I can never find a dress that is long enough for me. This year for homecoming my mother went searching the internet for a modest but still cute dress. By happy accident we stumbled upon this dress. I instantly fell in love. My mother was still a little hesitant about ordering dress this close to homecoming but we went ahead and did anyway. We ordered in in a custom size and in the color Jade. It arrived about a week and a half later and is absolutely wonderful and it fit PERFECT. I love it and cannot wait to wear it to homecoming!

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Pleasantly surprise

Aug 17, 2013

I ordered this dress in chiffon yellow, My sister wanted yellow for her wedding. I was sort of skeptical of ordering on line ,but this site has such a variety of shades an textures that we decided to try it .It was perfect the shade of yellow was exactly what she was looking for The fit could not have been better an the quality in which is was made is way beyond what I expected an very reasonably priced... Thanks so much...She will be a beautiful bride...

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Dress

Jul 12, 2013

I was pleased by the service provided. The dress arrived in two and a half weeks after ordering; it fitted the measurements I had provided and was pretty accurate to the description. There was one very small area at the hemline where there is a tiny rip, and the detail on the bodice was larger and less discreet than I had thought. But the colour is a very good match to the colour chart, and I intend to use the website to buy my bridesmaids' dresses.

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Var denne omtalen nyttig?

Oct 14, 2014

My brother is getting married in a couple days and me and my sister and in it. The color was plum so we searched high and low for this color and a dress that we both liked. Finally I came across this websited , I saw all the buetiful dresses, and found this this one, and finally it was one we both liked. I was nervousness about the color because they don't show it on the dress before you order it. But when it came in a day before it was suppose to, I love the color! It was the perfect and gorgeous! I love the tying in the back. But the only issue were having is that they're a little big in the bust area. But it's only for one night so we'll survive :)

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