Online help

Ordre

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

Les artikkelen

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

Les artikkelen

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

Les artikkelen

4. When will I receive my order?

Normalt vil bestillingen din ankomme innen 2-3 uker. Tilpasning tar 9-12 dager, og ekstra rask levering tar 2-4 dager. Vennligst sjekk Tilpasningstid og Frakttid på produktsiden hvis du ønsker å vite detaljene.

Les artikkelen

Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

Les artikkelen

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

Les artikkelen

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

Les artikkelen

4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

Les artikkelen

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

Les artikkelen

Betaling

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

Les artikkelen

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

Les artikkelen

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Les artikkelen

Leveranse

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

Les artikkelen

2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

Les artikkelen

3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

Les artikkelen

4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

Les artikkelen

Retur

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

Les artikkelen

2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

Les artikkelen

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

Les artikkelen

Min konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

Les artikkelen

2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

Les artikkelen

About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

Les artikkelen

2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Les artikkelen

Hvordan bestille

Slik legger du inn en bestilling

Etter bestilling

Omsetningsavgift

Hvordan bestille

Vi har gjort det så enkelt som mulig å bestille hos oss. Generelt vil du følge de samme trinnene når du bestiller de fleste varer (med noen få justeringer her og der). Denne artikkelen vil gi nyttig informasjon om hva du trenger å gjøre og emnene som er oppført i katalogen.

Slik legger du inn en bestilling

Trinn 1: Legg til element(er) til handlekurv

Gå til varesiden og velg ønsket farge, størrelse, mengde og personlig informasjon (hvis aktuelt):

Fargealternativer: Hvis din foretrukne farge ikke er oppført, kan vi ikke tilby den i denne stilen.

Størrelsesalternativer: Du kan velge enten standard størrelse eller egendefinert størrelse. Hvis du bestiller en egendefinert størrelse, klikker du på "Egendefinert Størrelse", skriv inn målene dine, og du må lese og godta våre Egendefinert Størrelses vilkår og betingelser før du legger varen til din Handlekurv.

Kvantitetsalternativ: Hvis vi tilbyr et kvantitetsalternativ for en vare, kan du legge til mer enn én vare om gangen i henhold til dine behov.

Personlig alternativ: For noe tilbehør tilbyr vi en personlig tilpasningstjeneste. Du kan legge inn eller velge din personlige informasjon som vi deretter produserer.

Når alle alternativer er valgt, klikk "LEGG TIL I KURVEN". I mellomtiden kan du også velge noen matchende produkter og legge dem til handlekurv.

Trinn 2: Gå til kassen når varevalget er fullført

Gå til handlekurv for å gjennomgå varen(e) som er valgt. Pass på at du har valgt riktig farge og størrelse.

Du kan også gjøre noen endringer om nødvendig:

Du kan klikke på "Rediger" for å gjøre endringer i de valgte alternativene.

Du kan klikke på pluss- eller minustegnet for å endre varens mengde.

For databrukere kan du klikke på "X" øverst til høyre hvis du vil fjerne et element. For mobilbrukere kan du ganske enkelt sveipe til venstre på elementet og klikke på søppelbøtteikonet.

For databrukere kan du klikke på "Flytt til ønskelisten" hvis du vil fjerne et element fra handlekurven og legge det til i ønskeliste. For mobilbrukere kan du ganske enkelt sveipe til venstre på elementet og klikke på hjerteikonet.

Når du har gjennomgått og gjort alle nødvendige modifikasjoner, klikker du på "KASSEN" for å gå til utsjekkingsstadiet.

Trinn 3: Fullfør ordreinformasjon

Dato for arrangement

Når du er på betalingssiden, må du oppgi dato for avtale hvis du har en.

>Merk: Arrangementsdatoen er en referanse for oss for å fullføre bestillingen din i stedet for en lovet ankomstdato. Vanligvis vil bestillingen din ankomme innen eller før den siste datoen for det estimerte leveringsvinduet, oppgitt i kassen.

Leveringsadresse

Fyll inn leveringsadressen din eller velg en fra leveringsadresseboken.

Du kan velge "LOGG INN" i denne delen hvis du allerede har en konto på siden vår.

Hvis du ikke har registrert deg på siden vår og allerede er ved utsjekkingsstadiet, trenger du ikke registrere opplysningene dine. I denne delen kan du ganske enkelt skrive inn e-postadressen du vil bruke for bestillingen din. Etter at du har lagt inn bestillingen, vil systemet vårt automatisk opprette en konto for e-postadressen du skrev inn; vi sender deg passordet for denne kontoen på e-post.

Fraktmetoder

Velg din foretrukne fraktmetode.

Vi tilbyr Standard Frakt for alle land/regioner. For kunder bosatt i USA tilbyr vi også fremskyndet fraktalternativer. Vi tilbyr også ekstra billig frakt for enkelte varer til en lavere pris. Men hvis det alternativet ikke vises, er det ikke gitt.

Vi tilbyr også fraktbeskyttelse. Fraktbeskyttelse tilbyr premium beskyttelse og sikkerhet for dine verdifulle varer under den internasjonale fraktprosessen. Vi sender pakken din på nytt umiddelbart uten ekstra kostnad hvis den rapporteres tapt eller skadet.

Du kan også fjerne merket for tjenesten i denne delen hvis du ikke trenger den.

>Merk: Det beregnede leveringsvinduet oppdateres automatisk basert på adressen din og kan være før eller senere enn det som vises i vinduet. For detaljert fraktinformasjon, vennligst sjekk denne siden.

Betalingsmetoder

Velg din foretrukne betalingsmetode og fyll inn betalingsinformasjonen (hvis aktuelt).

Vi tilbyr en rekke betalingsalternativer for våre kunder. Tilgjengelige betalingsmåter varierer fra land til land. Du kan sjekke denne siden for mer informasjon.

>Merk: Frakoblet betaling krever ekstra tid for å bekrefte. Så vennligst fullfør betalingen så snart som mulig for å motta bestillingen i tide.

Handlekurv

I denne delen vil du kunne gjennomgå bestillingen din igjen for å sikre at alt er riktig. Hvis du trenger å gjøre endringer, kan du klikke på "Rediger bag" (for databrukere) / "Rediger" (for mobilbrukere) øverst til høyre for å gå tilbake til handleposen og gjøre endringene du trenger.

Bruk av kupong og poeng

Hvis du har en kupong, skriv inn kupongkoden eller valgt kupong som allerede er samlet til kontoen din i "Bruk Kupongkode"-boksen og klikk "Bruk".

Hvis du har poeng, kan du legge inn antall poeng du vil bruke for denne bestillingen i «JJS-poeng»-boksen og klikke «Innløs kupong». Hvert 100 poeng = $1. Du kan bruke poengene til å trekke fra opptil 50 % av totalbeløpet når du legger inn bestillingen. Vær oppmerksom på at denne rabatten gjelder for den totale prisen på bestillingen din og ekskluderer fraktgebyrer, forsikring og skatter. Poeng vil bli brukt basert på hvor snart de utløper. For mer detaljert informasjon om våre poeng, vennligst sjekk denne siden.

Trinn 4: Send inn bestillingen din

Når du har fullført de tre trinnene ovenfor, må du sjekke "Jeg bekrefter at alt i bestillingen min er korrekt, inkludert farge, mål og stil, og jeg har lest JJ's House returpolitikk".

Klikk deretter "FORETA BESTILLING" og fullfør betalingen.

Etter bestilling

Når du har lagt inn bestillingen og fullført betalingen, får du en bekreftelse på e-post når vi har mottatt betalingen.

Bestillinger vil ikke bli behandlet før betaling er akseptert. Hvis betalingen din ikke går gjennom, vil vi varsle deg på e-post og gi deg muligheten til å fortsette med bestillingen. Hvis du mottar denne e-posten, må du dobbeltsjekke bestillingens status og betalingstransaksjonshistorikken. Hvis du tror at betalingen din har mottatt, vennligst svar på e-postvarslingen vår med transaksjonsloggen din. Vårt kundeserviceteam hjelper deg gjerne med å løse problemet.

Omsetningsavgift

Avhengig av hvor du befinner deg, kan det hende du må betale litt merverdiavgift for bestillingen din. Hvis dette skjer, vil det eksakte beløpet bli bestemt og oppført ved kassen når leveringsadressen din er lagt inn og lagret.

Vær oppmerksom på at disse avgiftene er basert på adressen din og er statlig mandat; vi har ingen kontroll over beløpet.

HJELP
Var denne artikkelen til hjelp?
Har du flere spørsmål? Kontakt Oss
Registrer deg for å få alle gavene nedenfor og hjelpe vennen din med å få poeng!
Flott! Du har mottatt belønninger ved å hjelpe vennen din!
Få 100 poeng!
15% avslag
SAMLE ALLE
SHOPPE