Please keep in mind that all dresses are uniquely made to order to keep costs low to our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a swatch (free shipping) to help you decide.

JJsHouse will issue a full refund including tax and shipping for any damaged, defective, or mis shipped items.

For all Standard Size dresses / shoes / accessories:

JJsHouse will issue a full refund if you are not satisfied with your item(s). Shipping fee will not be refunded. To receive a full refund, if eligible, the item must be returned in its original condition within 7 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.

For all Custom Size dresses:

At JJsHouse, we understand that you want your dress to be perfect as soon as it arrives to you! To help you out, we offer custom sizing on all of our JJsHouse styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So it's a great option!

A few things to remember about custom dresses:

Custom dresses are made specifically for you. That means, no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Make sure you check all your measurements carefully! We understand that sometimes alterations need to be done once you've received the dress. To help you out, we will reimburse you up to 40% of the product purchase price for alterations (excluding shipping cost). Just send us a picture of the receipt and your order number! Yes, it really is that easy!

For all personalized accessories:

All personalized items, perishables, and personal care items cannot be returned or exchanged.

Exchange Policy:

We do not offer an exchange service for any products. If you would like to exchange for a different size or style, you will need to return the item(s) for a refund and place a new order for the correct item(s).

Cancellation Policy:

- Unpaid orders will be cancelled automatically after 5 days.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.