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Checking Our Availability
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We carry a variety of styles in our At-Home Try-On program but our selection of sizes (and especially color) can be limited depending on style popularity and newness. We do regularly add new sizes to the try-on program but this can take some time so we greatly appreciate your patience.
This article will discuss the topics listed in the catalog regarding try-on availability.
If you'd like to check if the dress you want is in the program, you'll want to go to the Try-On Product Page, search for the item by product ID, and click on the dress to view the sizing availability. If the size you want is available, it will appear in the size options. If it is out of stock or not in the program, it will not be listed on the product page.
We can see each of these in the example below for dress #275486:
The sizes circled in the red frame are available to try. And other sizes are out of stock or not in the program.
If your search for a dress ends with no results, double-check the spelling of the style on the main order page and try again. If the dress doesn't show up, then that style is not in the program at this time. We may have some try-on dresses available in the future, but we don't have a way to confirm exactly when, so be sure to keep an eye on the website.
We don't have a way of knowing exactly when a dress may be available on the website for try-on, but you can sign up to be notified when it happened. Just go to the page of the dress you want to try on, and click where it says "Try Before Buy". If the dress is already in the try-on program, it'll redirect you to the corresponding try-on dress page. If the dress is not in the try-on program yet, you can fill out the box that appears after you clicked where it says "Try Before Buy", and hit "NOTIFY ME".
Please keep in mind that the notification email is not the same as a waitlist and does not guarantee that you will be able to order the try-on dress. Our try-on selection is limited and first come first serve so there is a chance that you could get your notification email only to find that the dress has already been reordered so be sure to get on the website to order as soon as you can.
Note: It can take over a month for a try-on dress to become available again once ordered.
If the size you want isn't listed on the order page, that means that the size is not in the try-on program at this time but you can sign up to request that it be added. Just click under the size options where it says "Don't see your size available? Let us know!" and fill out the form that pops up:
When the size arrives back, our system will send you an automated email letting you know that the size does become available again. But please keep in mind that it could still take quite some time for the size to appear in the At-Home Try On Program. If you need to decide on a size and style sooner rather than later, reach out to our customer service team for advice.
While we do try to offer a variety of colors per style, we are not able to stock every color in every style and size. This is especially true of newly released styles and colors, which will be more limited in general within the program. It may take a month or so after release to see new styles and colors included in the program.
If you are interested in seeing color in person, we recommend ordering a color swatch from us. We will cover the shipping costs.
Swatches include all fabrics that can be made in that color, excluding lace. If a fabric is not included in the swatch, it means we are unable to make it in that color.